:root{font-family:ui-sans-serif,system-ui,-apple-system,"Segoe UI",sans-serif;color:#252c29;background:#f3f3ec;font-size:15px;--green:#234337;--gold:#a38847;--line:#dcded5;--muted:#69736a}*{box-sizing:border-box}body{margin:0}button,input,textarea{font:inherit}button,.button{border:1px solid var(--green);background:var(--green);color:#fff;border-radius:7px;padding:11px 16px;cursor:pointer;text-decoration:none;display:inline-flex;align-items:center;justify-content:center;gap:24px;font-weight:600;min-height:44px}button:hover,.button:hover{filter:brightness(1.13)}button:disabled{opacity:.45;cursor:not-allowed}.quiet{background:transparent;border-color:var(--line);color:var(--green);font-size:13px;padding:8px 12px}button:focus-visible,a:focus-visible,input:focus-visible,textarea:focus-visible{outline:3px solid #c2a86b;outline-offset:3px}[hidden]{display:none!important}h1{font-family:Georgia,serif;font-size:40px;letter-spacing:-1.2px;font-weight:400;margin:8px 0 12px}h2{font-size:17px;font-weight:600;margin:0 0 12px}p{line-height:1.6;margin:8px 0 18px}.subtle,small{color:var(--muted);font-size:13px}.eyebrow{font-size:10px;letter-spacing:2.5px;font-weight:700;color:var(--gold);margin:0 0 10px}.login{width:min(440px,calc(100% - 40px));margin:12vh auto;background:#fafbf6;border:1px solid var(--line);padding:40px;border-radius:14px}.monogram{font-family:Georgia,serif;font-size:45px;color:var(--gold);margin-bottom:34px}label{display:block;font-size:12px;font-weight:650;margin:14px 0 8px}input,textarea{width:100%;border:1px solid #cdd3c8;border-radius:6px;background:#fff;padding:12px;color:#263b2d}textarea{resize:vertical;min-height:90px}#login-form button{width:100%;margin:18px 0}header{padding:22px 32px;background:#fafbf6;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center;gap:20px}.brand{display:flex;gap:13px;align-items:center}.brand-mark{font:34px Georgia;color:var(--gold);border:1px solid #cfc5a8;padding:4px 12px}.brand strong{font-size:19px}.brand small{display:block;margin-top:4px}nav{display:flex;flex-wrap:wrap;gap:8px}.overview{display:flex;justify-content:space-between;align-items:center;gap:24px;padding:34px 32px 24px}.overview h1{margin-bottom:4px}.health{display:flex;gap:12px;flex-wrap:wrap}.metric{border:1px solid var(--line);background:#fafbf6;padding:16px 22px;min-width:170px;border-radius:8px}.metric strong{display:block;font-size:16px;margin:6px 0}.metric small{display:block}.dot{color:#308159}.bad{color:#a94332}.desk{margin:0 32px;border:1px solid var(--line);background:#fff;display:grid;grid-template-columns:255px minmax(0,1fr) 275px;border-radius:10px;overflow:hidden;min-height:580px}.desk>aside{padding:20px;background:#fafbf6}.section-title{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-bottom:22px}.section-title h2{margin:0}.conversation{border-inline:1px solid var(--line);min-width:0}.conv-item{display:block;width:100%;text-align:left;background:transparent;border:1px solid transparent;color:inherit;padding:16px 12px;margin-bottom:8px;border-radius:8px;line-height:1.45}.conv-item.selected{background:#e9eee5;border-color:#c2cbbb}.conv-item strong,.conv-item small{display:block}.conv-item small{font-weight:400;margin-top:7px}.badge{font-size:10px;letter-spacing:.6px;background:#e9eee5;color:#45684d;padding:5px 8px;border-radius:4px;display:inline-block;max-width:100%;overflow-wrap:anywhere}.badge.human{background:#eee5cb;color:#74602e}.empty{padding:90px 44px;text-align:center;max-width:500px;margin:auto}.empty-icon{font-size:42px;color:var(--gold);margin-bottom:25px}.empty p{color:var(--muted)}.dialog-head{padding:23px;border-bottom:1px solid var(--line);display:flex;gap:20px;flex-wrap:wrap;justify-content:space-between}.actions{display:flex;gap:7px;flex-wrap:wrap}.messages{padding:25px;max-height:480px;overflow:auto;display:flex;flex-direction:column;gap:16px;min-height:280px}.message{max-width:90%;background:#f2f3ee;padding:13px 16px;border-radius:9px;white-space:pre-wrap;overflow-wrap:anywhere;font-size:14px;line-height:1.6}.message.bot,.message.human{align-self:flex-end;background:#e7eee5}.message.human{background:#f2ebd8}.message small{display:block;font-size:10px;margin-bottom:6px;font-weight:650}.reply{padding:0 24px 24px}.reply>div{display:flex;gap:12px;align-items:center;justify-content:space-between;margin-top:10px}.reply small{max-width:280px}.details{overflow-wrap:anywhere}.summary-label{font-size:11px;color:var(--muted);margin:20px 0 6px;text-transform:uppercase;letter-spacing:1px}.summary-value{font-size:13px;line-height:1.6;white-space:pre-wrap}.note{border-top:1px solid var(--line);padding-top:20px;margin-top:30px}.note strong{font:19px Georgia;color:#8e783f}.note p{font-size:12px;color:var(--muted)}footer{padding:20px 32px;display:flex;justify-content:space-between;font-size:11px;color:var(--muted);gap:12px;flex-wrap:wrap}.alerts{margin:0 32px 16px;background:#fff0dc;border:1px solid #ebc894;padding:13px 18px;font-size:13px;border-radius:7px}.delivery{padding:0 24px;color:#915338;font-size:12px}dialog{border:1px solid var(--line);border-radius:12px;padding:32px;width:min(550px,calc(100% - 32px));max-height:90vh;color:inherit}dialog::backdrop{background:#18271c88}.dialog-close{float:right;background:transparent;color:#445445;border:0;padding:0 6px;min-height:30px;font-size:26px}#business-form button{margin-top:22px}#toast{position:fixed;bottom:24px;left:50%;transform:translateX(-50%);max-width:calc(100% - 32px);padding:15px 24px;background:#263e31;color:white;border-radius:8px;box-shadow:0 5px 22px #0002;z-index:10;line-height:1.5}@media(max-width:1150px){.desk{grid-template-columns:220px minmax(0,1fr)}.details{grid-column:1/-1;border-top:1px solid var(--line)}.health{justify-content:flex-end}.metric{min-width:145px;padding:12px}.overview h1{font-size:34px}}@media(max-width:720px){header{padding:16px;align-items:flex-start;flex-direction:column}.overview{padding:26px 16px;display:block}.health{justify-content:flex-start;margin-top:18px}.metric{flex:1}.desk{margin:0 16px;display:block}.desk>aside{padding:16px}.conversation{border-inline:0;border-block:1px solid var(--line)}.dialog-head,.messages{padding:18px}.overview h1{font-size:32px}footer{padding:20px 16px}.alerts{margin-inline:16px}.reply>div{align-items:flex-start;flex-direction:column}.conv-item{margin-bottom:4px}.empty{padding:40px 20px}.login{padding:28px}nav .quiet{font-size:12px}}